Delete your Prognova Health account

Three ways to delete your account

1. In the app: open the Account tab, then tap Delete account and confirm.
2. On this website: open Delete my account, sign in with the same email if asked, and confirm.
3. By email, without signing in: write to hello@prognovahealth.com from the address you use with us and ask us to delete your account. Please do not include medical details. We confirm and complete the request within 30 days.

Delete my account

What we delete

Deleting your account takes effect straight away. You are signed out on every device and your open requests and cases are closed. We delete:

• Your profile, sign-in and saved details (name, email, phone number, country, date of birth)
• Case details, medical history you wrote in, uploaded reports and files, and planning requests
• Access you gave companions, and open consultation requests

Saved Nova conversations (only if you turned saving on) are deleted 30 days after your last message, and you can delete them sooner in Nova. If you reported or rated a Nova reply, that report holds no name or email and is deleted after 180 days.

What we keep, and for how long

Some records must be kept by law. They no longer show your name or contact details:

• Consent records (what you agreed to and when), without your name or contact details.
• The security log of sign-ins and changes, which holds no contact details.
• Quotes, orders and payment records, kept for as long as tax and accounting law requires.

If you only want some of your data deleted, such as uploaded reports, email us instead of deleting your account. Read our privacy notice for how long we keep each kind of information.

Staff and doctor accounts

Accounts for Prognova staff and partner doctors are managed by their organization. Ask your Prognova admin to close the account, or email hello@prognovahealth.com.