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Patient assistance

Help at each stage of your treatment trip

Pick the part you need now: sharing reports, a doctor conversation, arrival, a visa invitation letter, support during treatment or the trip home.

A couple arriving at the airport with their luggage
  1. Share medical reports

    Create a private care request, review the consent notice, then upload a PDF or image. Each file stays locked while security checks run.

    • Create a private care request
    • Review what you are sharing
    • Follow coordinator updates
    Continue in your care workspace
  2. Plan a doctor conversation

    Book a free planning call with your care interest and a preferred time. A coordinator arranges a doctor conversation once the hospital has checked your case.

    • Choose a care interest
    • Share your preferred time
    • A coordinator confirms the call
    Plan a conversation
  3. Plan your arrival

    Your coordinator helps you plan your stay and transfers. Confirmed supplier arrangements and itinerary details appear in your private journey.

    • Compare arrival options
    • Choose a transfer and a place to stay
    • Keep travel details together
    Continue in your care workspace
  4. Visa invitation letter

    Once the hospital accepts your case, we ask it for a visa invitation letter and send it to you. It helps your e-Medical visa application go smoothly. You apply for the visa yourself, and the decision rests with the Indian authorities.

    • The hospital accepts your case
    • We request your visa invitation letter
    • You apply for your e-Medical visa with it
    Continue in your care workspace
  5. Support during treatment

    See planned or confirmed appointments, assigned tasks and coordinator updates alongside provider-issued care information.

    • See your planned appointments
    • Keep support preferences together
    • Track coordinator updates
    Continue in your care workspace
  6. Return home & follow-up

    Find return itinerary items, follow-up tasks, discharge documents and any provider-issued travel clearance recorded for your case.

    • Review your return plan
    • Keep follow-up questions in one place
    • Check provider-issued instructions
    Continue in your care workspace

Reports and case details go in your private care workspace, not on this website. A coordinator reviews every request for a doctor conversation before an appointment is confirmed.

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