Our standards

How we check hospitals and doctors

The checks and promises behind every trip we plan, from the hospital profiles we publish to the way we handle your records and money.

Six standards behind every trip

Before you make a decision, the people, prices, permissions and next steps should be clear. These standards apply to every patient we help.

We publish a hospital or doctor profile only after our team has checked it, and we say what we checked.

You choose who sees your records, and companion access is separate and can be withdrawn.

Clear fees, quotes that don’t change once issued and a fresh agreement whenever something important does.

Comfort upgrades never reduce clinical safeguards, escalation or follow-up.

Each case has an owner, backup cover and an escalation route that matches real staffing.

Private storage, a virus check on every upload and access limited to the people working on your case.

Your first call is free. Ask about hospitals, travel dates and costs.